Frequently asked Questions

When someone receives Bitcoin, they usually cannot spend it right away. Once a transaction is made, it is sent to the Bitcoin network and must be included in a block to become valid. Including a transaction in a found block is called a confirmation. Inclusion in 1 block = 1 confirmation; once there are 6 or more confirmations the transaction is considered confirmed. This protects against spending the same bitcoins twice. Our service requires 2 confirmations from the Bitcoin network; only after that is your order processed.

Minimum amounts and limits are shown in the currency selection when you create an exchange order.

There can be different reasons. For the exchange to complete, please make sure you did everything correctly: 1. Check that you entered your requisites (wallet, account or card) correctly. If they are wrong, the order is moved to Failed and you get an e-mail explaining why; 2. Before sending us funds, check that you copied our requisites correctly; 3. When paying to our requisites, make sure the funds were debited from you. If no payment arrives, the order is deleted; 4. The payment system or bank may delay the transfer. We cannot speed this up, so please wait. To find out the reason for a delay, call or write to the support of your payment system or bank; 5. You can e-mail us or write to the online support on our site. We are always glad to help!

Card verification prevents unauthorised withdrawals from a card. Online banking accounts are hacked more and more often, and it is easy for fraudsters to duplicate a SIM card and transfer money. To stay out of such schemes, many exchange services introduced card verification.

Card verification confirms that the card (or account) belongs to its holder. It is mandatory: without it you cannot exchange funds on our service. It is simple: take a photo of the front of your card against our website. Verification takes a few minutes and is needed once for each new card. The card number and holder's name must be readable, and behind the card a monitor with 111obmen.com open must be visible.

You can track the order status in your account under “Orders” (the login and password are e-mailed to you when you sign up or create your first order). We will also notify you about the status by e-mail or on Telegram.

We process orders as fast as we can: on average 5–15 minutes, provided the transfer is instant.

Payment systems themselves sometimes have delays; unfortunately we cannot affect the speed of such transactions.

You can submit an exchange order at any time. Orders are processed during working hours only. We plan to move to 24/7 order processing soon.

The available reserve is the amount of a currency that 111obmen has for exchanges.

A wallet address is a unique combination of numbers and letters that looks like this: 35RitJxxXdb9EUJHKdWtdYoMLWCqRD2tnc.

Cryptocurrency is stored in wallets. There are different kinds of official wallets: web wallets, mobile apps and hardware devices (cold wallets). You can read about them online and choose the storage that suits you.

The safest way to keep cryptocurrency is a device that is not connected to the internet. A popular option is a hardware wallet, which puts a physical barrier between your crypto wallet and any internet-connected device.