Choose the exchange direction, enter the amount and fill in the required details in the order. Carefully check the sender and recipient details, then confirm the order and follow the instructions on the site. If you need help, contact our support team.

Registration is not required to create an order. However, a personal account makes it easier to track your transaction history and order statuses.

Minimum amounts and available limits are shown right in the exchange direction form. They may vary depending on the currency and payment method.

On average, an order is processed within 5–15 minutes after the funds arrive, if the transfer goes through without delays. The actual time depends on operator workload, payment system speed and the number of blockchain confirmations.

Cryptocurrency rates may change while an order is being processed. The final amount also depends on the terms of the chosen direction and the applicable fees. The current calculation terms are shown when you create an order.

Depending on the exchange direction, a service fee, a blockchain network fee and payment system or bank fees may apply. Take them into account when calculating the final amount. The terms of each direction are shown before you create an order.

Once you send cryptocurrency, the transaction enters the corresponding blockchain network and waits for confirmation. A confirmation means the transfer has been included in a block and processed by the network.

AML (Anti-Money Laundering) is a procedure for checking transactions for possible links to fraud, illegal activity and other financial risks. We check cryptocurrency funds before completing an exchange to keep transactions secure and meet compliance requirements.

In some cases, additional information or documents confirming the source of funds may be required.

First, make sure the transfer has actually been debited from your account and the details are correct. Sometimes the delay is on the side of the payment system or the blockchain network.

If the transfer was made but the order is not updating, contact support and attach the payment confirmation or the TXID of the crypto transaction. We will check the transaction and help you sort it out.

Blockchain cryptocurrency transactions are irreversible, so funds already sent cannot be cancelled the usual way. If you made a mistake in the details or amount, or chose the wrong direction, contact support immediately. We will review the situation and let you know what options are available.